Reston-based software company Clarabridge Inc. is being acquired by Provo, Utah-based data analytics firm Qualtrics International Inc. in a nearly $1.13 billion all-stock deal, the companies announced Thursday.
Clarabridge’s platform uses artificial intelligence to provide conversational analytics — it is able to analyze customer feedback from indirect sources like social media, emails, support calls, chats and product reviews. The platform understands nuances such as effort, emotion and intent and comprehends 23 languages.
“Clarabridge’s ability to help companies discover what their customers are saying about them across unstructured sources and provide meaningful, actionable insights is a perfect complement to the Qualtrics platform,” Clarabridge CEO Mark Bishof said in a statement.
Qualtrics’ platform helps organizations ask customers and employees how they feel, analyze the data and act on the feedback received. Qualtrics calls the data gathered X-data, for experience data: “the beliefs, emotions, and intentions that tell you why things are happening.”
Founded in 2006, Clarabridge’s customers include United Airlines, General Motors Co. and UnitedHealthcare. Qualtrics has more than 13,500 customers, according to a news release.
Qualtrics CEO Zig Serafin said in a statement, “With our acquisition of Clarabridge, we’re accelerating our growth and leadership as the world’s No. 1 experience management company and taking the category we created to an entirely new level.”
Qualtrics will acquire Clarabridge in a fixed number of Qualtrics class A common stock shares with a share price of $37.33. The boards of directors of Qualtrics and Clarabridge have each approved the transaction, which is expected to close Dec. 31.
In 2020, Qualtrics reported total revenues of $763.5 million, up from $591.2 million in 2019. The company was acquired by German software company SAP SE in 2018 and taken public in 2020.
Ashburn-based cybersecurity firm Telos Corp. has acquired Alabama-based biometric software company Diamond Fortress Technologies Inc., Telos announced Monday.
Financial terms of the transaction were not disclosed.
The acquisition adds patents to Telos’ biometric and digital identity intellectual property. Telos will integrate DFT’s ONYX software into its platform. ONYX is a touchless fingerprinting software that uses a device’s camera to capture the user’s fingerprint.
Telos CEO and Chairman John Wood said in a statement, “We believe the acquisition of this patented touchless fingerprinting technology will allow us to eliminate much of the friction involved in biometrics data gathering for identity and access management and to better serve our growing customer base at both the enterprise and consumer levels.”
Telos has hired seven current DFT employees.
Telos reported $179.9 million in 2020 revenue, up from $159.2 million in 2019.
Virginia Tech has named Aimée Surprenant of Memorial University of Newfoundland as the next dean of its graduate school, effective Sept. 1.
Surprenant will lead the Graduate School’s budgetary, admissions and program development operations. She will serve as a member of the executive vice president and provost’s leadership team and as an adviser to graduate student organizations.
“I’m excited to join the team in the Graduate School to continue and advance the great work that is already underway at Virginia Tech,” Surprenant said in a statement. “I’m eagerly looking forward to working with students, faculty and staff to support an equitable and just graduate community that nurtures practitioners, scholars and researchers, and prepares them to be future leaders on the national and global stage.
Surprenant is currently the associate vice president, academic, and dean of the School of Graduate Studies for Memorial University of Newfoundland, which has more than 120 graduate diploma, master’s and doctoral degree programs. She also serves on the board of directors of the Canadian Association for Graduate Studies and the Northeastern Association of Graduate Schools.
In a statement, Virginia Tech Provost Cyril Clarke said, “Aimée’s strength of leadership and scholarship, and her commitment to collaboration with faculty and students comes at a critical time for our Graduate School and university. I look forward to working closely with her to develop and implement strategies for growth of graduate education in support of our commitment to impactful scholarship.”
Focused on research in the field of psychology, Surprenant has co-authorized two books, “Human Memory: An Introduction to Research, Data, and Theory,” and “Principles of Memory.” She has served as chair of the Scientific Affairs Committee for the Canadian Psychological Association and is active in Science Atlantic and the Canadian Society for Brain, Behaviour and Cognitive Science.
She holds a doctorate, and master’s degrees in philosophy and psychology from Yale University, as well as a bachelor’s degree in psychology from New York University.
She succeeds Karen DePauw, who announced her retirement in January 2020 after 18 years at Virginia Tech.
“I want to thank Dean DePauw for her years of service and invaluable contributions to Virginia Tech,” Clarke said in a statement. “Karen has been a dedicated advocate for graduate students and her impact on the university will be felt for years to come. I wish her all the best in her retirement.”
Virginians bet $234.9 million on sports in June but nearly broke even, making $212.9 million during the fifth full month for legal sports wagers, according to data released Friday by the VirginiaLottery.
Virginia sports betting wagers now total more than $1.3 billion since the state legalized sports betting in mid-January.
In May, the state reaped about $226.9 million in gross revenue from sports betting, making June’s revenue an increase of 3.5%.
The seven licensed operators included in June’s reporting were Betfair Interactive US LLC (FanDuel) in partnership with the Washington Football Team; Crown Virginia Gaming LLC (Draft Kings); BetMGM LLC; Rivers Portsmouth Gaming LLC (Rivers Casino Portsmouth); Caesars Virginia LLC (William Hill); WSI US LLC (Wynn); and Unibet Interactive Inc.
The state has placed a 15% tax on sports betting activity based on each permit holder’s adjusted gross revenue. With four operators reporting net positive adjusted gross revenue, the monthly taxes for June total $2.27 million.
The VALET program helps Virginia companies use international exporting as a growth strategy. During the two-year program, businesses learn international sales plan development services through trainings from international service providers, meetings with potential partners, educational events and market research.
There are currently 48 companies participating in the VALET program. Since VALET’s inception in 2002, 368 Virginia companies have been accepted into the program.
Thomas Automation Management Inc. (TAM Inc.), Carroll County
Virginia exports over $35 billion in goods and services annually, supporting more than 257,000 jobs and generating $2 billion in annual tax revenue, according to a news release from the governor‘s office.
VEDP President and CEO Stephen Moret said in a statement, “The VALET program puts participating companies on the fast track to international business growth by connecting them with the necessary tools for successful international sales. … The VALET program has a proven track record of helping Virginia businesses increase export sales, and we look forward to the continued global success of these graduating companies in the coming years, contributing to the commonwealth’s economic growth.”
Located at 910 W. Washington St., the Suffolk property has five self-service bays, seven vacuum bays and a fully automatic, soft touch station.
The Franklin location, found at 1021 Armory Drive, has seven vacuum bays, seven self-service station bays and one fully automatic, touchless station.
Robert L. Cutchins II and Robert L. Cutchins III purchased the properties, which included the car wash equipment. Ben Leon, an associate at S.L. Nusbaum, represented the seller, Solar Wash #3 LLC and Solar Wash #4 LLC.
The Chesterfield County Economic Development Authority has proposed purchasing Spring Rock Green — a 42-acre property on the northwest corner of Midlothian Turnpike, near Chippenham Parkway — for $16 million to create a mixed-use development.
The property is located between the Stonebridge Shopping Center and The Boulder’s Office Park.
The first phase of the project would be residential apartments, commercial space, restaurants, an office building, a common area and a large sports tournament and entertainment venue. The second would add townhouses, more commercial space, another office building and entertainment venues, as well as expanding the common square. The center of the development would be an open-space green plaza. The development would include walking and biking trails, structured parking and a new road to connect it to The Boulder’s Office Park.
The Board of Supervisors scheduled a public hearing for Aug. 25 at its July 28 meeting, in which it will consider the purchase. The project will also go through the zoning process.
The county would fund the project for public uses as well, Chesterfield County Administrator Joseph Casey said in a statement.
“As the private development interests in this property are zoned and sold by the EDA,” he said, “the remaining county investment is for the relocation of a nearby police precinct to a much more visible and accessible location and consolidation of a new school board office to best maximize student space and programs at the Chesterfield Career and Technical Center.”
The current site is home to several commercial entities, according to a news release from the CEDA. The project would have a transition period to relocate the businesses to other locations or into the new development.
The CEDA hired Cooper Carry architecture firm to design the site.
“This proposal gives the county another quality mixed-use development at the eastern gateway to the county that will serve as a destination for residents and visitors,” Board of Supervisors member Leslie Haley, who represents the Midlothian district, said in a statement. “The project will create a strong sense of community, integrate attractive green spaces and celebrate the area’s unique history, while creating jobs and generating significant tax revenue for the county.”
At the beginning of 2020, A Family Affair Event Management had already filled its schedule for the year with an array of weddings and corporate, social and destination activities. Then COVID-19 struck, wiping the Stafford event planning company’s calendar clean.
“It greatly impacted us,” says Tortica Anderson, owner of A Family Affair Event Management. “We had six destination events canceled and 10 other events on the books with seven canceled and three rescheduled. It was definitely devastating to us financially.”
The pandemic and resulting shutdowns dealt a destructive blow to small businesses across the nation, but challenges to stay afloat were compounded for Anderson and other Blacksmall business owners, who on average have had more difficulty accessing pandemic financial relief on top of the existing U.S. racial wealth gap. According to a report by the U.S. House Committee on Small Business, Black business ownership in the United States declined by more than 40% between February 2020 and April 2020, the largest decrease among any racial group. The Federal Reserve Bank of New York also found that 58% of Black-owned U.S. businesses faced financial hardships before the pandemic, compared with 27% of white-owned businesses.
Small Black-owned businesses “were struggling before the pandemic,” Anderson says. “We feel like we have to work twice as hard to prove we’re capable of being business owners and invest in ourselves to show we’re legitimate businesses. We always have to validate ourselves. Ultimately, I believe the race part has a lot to do with it.”
Anderson obtained a forgivable Paycheck Protection Program loan, established under the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act to help small businesses weather the pandemic. “That helped significantly to get us through that critical time of May through August last year,” she says, noting that she had to refund about $5,000 in customer deposits as the pandemic took hold.
Lending disparities
As of August 2020, Black women represented 36% of all Black business owners in the U.S. and made up more than 40% of new women-owned companies. Along with Anderson, that number includes Destinee Wright, owner of Destinee Marketing, a social media and marketing company that started in Charlottesville and moved to Charlotte, North Carolina. The University of Virginia graduate also launched the Charlottesville Black Business Directory in May to connect Black business owners with the community.
“The goal is to offer resources for Black business support and increase traffic,” she says. “More people understand the importance of supporting Black-owned businesses.”
Wright closed her first business, a mobile hairstyling salon, in March 2020 as the pandemic gripped the nation. She didn’t seek a PPP loan because she was overwhelmed by the program’s requirements. “The general challenge is access to information,” Wright adds. “There should have been more efforts to make sure the information was getting to marginalized communities. It’s important to make sure information is easy to access and easy to navigate for people at all different levels.”
Fewer than 30% of U.S. Black business owners received PPP loans, compared with 60% of white applicants. Critics say disparities arose because the U.S. Treasury Department and the Small Business Administration instructed banks to give preference to existing customers, putting Black business owners without previous banking relationships at a disadvantage.
“Relationships drive businesses,” says Glenn Carrington, dean of Norfolk State University’s School of Business. “Banking is a relationship to some degree. Banks believe in the people they’re making loans to, but many Black small businesses don’t have a history of relationships with banks.”
“Relationships drive businesses,” but many Black small businesses don’t have banking contacts, says Glenn Carrington, dean of Norfolk State University’s School of Business. Photo courtesy Norfolk State University
Many also were overwhelmed by PPP requirements. “In general, small businesses don’t have time to master the Paycheck Protection Program. They don’t understand how to work their way through the system,” Carrington says. “You had to submit applications in a timely manner, and many parties were involved. You can’t just learn that stuff overnight.”
Carrington is working with the 757 Recovery and Resilience Action Framework to develop a networking platform for business owners. “You can’t be on an island by yourself,” he says. “Most small businesses are a one-person shop, and there’s only so much they can do. They have to find a way to link in with the knowledge base.”
Launched by the Hampton Roads Alliance, the 757 Recovery and Resilience Action Framework is designed to accelerate recovery from the pandemic while building a more resilient economy.
“Entrepreneurship is important to the region,” Carrington says. “That’s where most of the jobs are. That’s why we’ve targeted making small businesses more resilient, especially underserved populations that generally don’t have networks to sustain themselves.”
Striving and thriving
Networking among Black business owners is one of Sheila Dixon’s goals as executive director of the Tysons-based Northern Virginia Black Chamber of Commerce. “I want to bring more of the Black community together from a business aspect at all levels and help our businesses prosper,” she says.
Dixon
Dixon organized conference calls with Black business owners and staff from the offices of U.S. Sens. Mark Warner and Tim Kaine and U.S. Rep. Gerry Connolly (D-Fairfax County) to discuss coronavirus relief. “Those were great conversations. Trust increased,” she says, noting that some business owners had been reluctant to apply for aid due to skepticism that support would materialize.
The chamber also is using a grant from the Community Foundation of Northern Virginia to implement its BTR (Build Thriving Returns) Now program for young entrepreneurs. “There has been a definite increase in Black entrepreneurs during the pandemic,” Dixon notes. “That’s great, but there’s a difference between working for someone as an employee and shifting to being an entrepreneur. It’s definitely a learning experience, and you have to make sure you have the proper resources to do what needs to be done.”
Despite their struggles, many Black business owners found a silver lining in the pandemic, Dixon says. “They put their time into increasing their skill set, especially technology and leveraging social media and adding products and services in a broader way. They were able to revitalize and thrive.”
Beauford
Ron Beauford, who owns an Amazon logistics trucking firm in Mechanicsville and co-owns Virginia Heritage Foods, an Ashland-based multibrand food distributor to supermarkets, military commissaries and club stores, says the pandemic actually helped his businesses. “People were eating more at home, and our sales grew close to 45%. That’s been sustained even with the country opening back up.”
Despite the pandemic’s devastating effect on restaurants, Tummy-Yum Yum Gourmet Candy Apples in Manassas prospered by expanding its menu to include cupcakes, chocolate-covered pretzels, funnel cakes and frozen bananas. Owner Sharita Rouse also turned to philanthropy, organizing police and local businesses to feed needy families in Prince William County. Police officers delivered meals, while businesses’ monetary and food donations fueled the program.
“Our net for the year 2020 was double during the pandemic,” she says. “We didn’t close our doors one day because we started feeding the community out of the store.”
Rouse
Rouse estimates that she feeds 600 to 700 people a week. “When you make it happen for others, God will make it happen for you,” she adds. “I knew we were doing what God wanted us to do by feeding people. When the pandemic started, they couldn’t afford to purchase goods from me, but I knew I still needed to help them.”
Growing entrepreneurship
As the result of job layoffs and business closures, Black entrepreneurship grew during the pandemic, says Ervin Clarke, founder and chairman of the Central Virginia African American Chamber of Commerce. “Individuals are taking advantage of opportunities to test the waters and try to live their dreams.”
Most Black business owners are first generation entrepreneurs. “From that standpoint, they don’t have long legacies to fall back on,” Clarke adds. “Anyone without a deep heritage in a particular business could potentially have a problem because their pockets are not as deep.”
Libby Edwards-Allbaugh, co-owner of The Tax Ladies in Charlottesville, spent much of the past year guiding small businesses through the process of how to navigate PPP loans and similar programs. “We’ve seen Black businesses struggle more because they did not have the infrastructure to capitalize on loans,” she says, adding that she encourages clients to invest in support systems. “Don’t think of an accountant or an insurance person as an expense you can’t overcome. Those relationships give you resources to get what you need.”
Black entrepreneurship grew in response to pandemic-fueled layoffs and business failures, says Ervin Clarke, chairman of the Central Virginia African American Chamber of Commerce. Photo by Shandell Taylor
Many also require training on how to organize and manage a business, Edwards-Allbaugh adds. “We have the motivation and ideas, but the execution is fly by night. We need a network of professionals to help when situations come up.”
That’s what Angela Reddix, CEO of Norfolk health care management and IT consulting firm ARDX, is doing with The Reddix Rules Fund, which provides grants to small businesses owned by women of color. Reddix launched the program to provide $2,020 grants to 20 female Virginia business owners last year during the pandemic. This year, Grow with Google, Atlantic Union Bank, KW Brown Ministries, Doctor SOS, Ferguson Enterprises and Ebony magazine have joined The Reddix Rules Fund to provide more than $20,000 in grants to female entrepreneurs of color.
Out of 100 applicants, 10 were chosen for the program, which includes education in entrepreneurship as well as mental wellness coaching. Entrepreneurs also receive mentoring in preparing a business plan to pitch to executives from the sponsoring companies. The winning participant will receive $10,000, with the second- and third-place entrepreneurs getting $5,000 and $2,000 respectively. The remaining seven women each will receive $500.
Reddix
“The program is not just to provide funds, but [to] teach business owners how to position themselves to take advantage of opportunities,” Reddix says. “If you don’t have examples of those who are successful to show you how to establish books and payroll, you’re not going to survive.”
And when minority businesses shut their doors, the entire community suffers, she adds. “Every time a Black business closes, that takes us in the wrong direction.”
Problems plugging Silver Line Phase 2 into the rest of the Washington transit system are delaying the project’s transfer from the Metropolitan Washington Airports Authority to the Washington Metropolitan Area Transit Authority (WMATA).
The transfer’s target date was Labor Day, but it’s not clear how long the transfer will be delayed, according to Marcia McAllister, communications manager for Dulles Corridor Metrorail Project. “One more outage will be required” at the Wiehle-Reston East station, the end of Phase 1, she says. “We will request that from Metro. They will set the date. We are all working together on this.”
How much that will affect Phase 2’s planned opening in the first quarter of next year also wasn’t immediately clear.
“This is not really a significant setback,” says Buddy Rizer, executive director of Loudoun CountyEconomic Development. “In Loudoun, we have prepared ourselves for an early to mid-2022 launch and we are still on track for that. While timeline certainty would be beneficial, we know it’s coming, and we would rather that it be right from the start. I don’t anticipate this impacting our plans.”
Although Rizer says he cannot divulge specifics on those development plans, “a new signature hotel is a possibility at Dulles.”
WMATA is in the process of hiring employees for the stations and expects to complete hiring by October or November, according to Joe Leader, WMATA’s chief operating officer.
Charles W. Stark, who retired in June as Silver Line rail project director and senior vice president of the airports authority, was with the project since it began in 2014. As of late June, he said, Metro was still planning on Silver Line Phase 2 “getting ready for carrying passengers [and] getting ready for revenue operations sometime in the first quarter of next year.”
Stark joined the organization as head of the Dulles Corridor Metrorail Project to lead construction efforts for Phase 2 of the 23-mile extension of the region’s public transit system.
Six stations are on the Silver Line Phase 2. The Reston Town Center, Herndon and Innovation Center stations are in Fairfax County. The Dulles Airport, Loudoun Gateway and Ashburn stations are in Loudoun.
The second phase of the project was originally scheduled to open in 2018, but ran into a series of problems, including the discovery of cracks in concrete panels installed at five of the six new stations.
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