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Navy Federal ordered to refund customers $80M, pay $15M civil penalty
The Consumer Financial Protection Bureau is ordering Navy Federal Credit Union to refund more than $80 million to customers and pay a $15 million civil penalty for allegedly charging illegal overdraft fees. CFPB announced the actions against the nation’s largest credit union on Thursday. CFPB alleges that from 2017 to 2022, Vienna-based Navy Federal charged […]
Navy Federal Credit Union CEO McDuffie to retire
Mary McDuffie, president and CEO of Vienna-based Navy Federal Credit Union, the nation’s largest credit union with $168.4 billion in assets and more than 13 million members, is retiring as of the end of February, and Chief Operating Officer Dietrich Kuhlmann will succeed her starting March 1, the credit union announced Wednesday. According to the […]
Finance | Insurance 2023: MARY McDUFFIE
This year marks the 90th birthday of Navy Federal, the world’s largest credit union. As a leader focused on helping others thrive, McDuffie sees this milestone as an occasion to celebrate the credit union’s dedication to its members, writing on LinkedIn, “I’m thankful every day to be part of an organization that puts its people […]
Navy Federal names new chief operating officer
Vienna-based Navy Federal Credit Union has named a retired rear admiral to serve as chief operating officer. Dietrich Kuhlmann took over from former COO Debbie Calder, who has retired, effective Monday. He will oversee the credit union’s operations and its 20,000 workers in service of its members. Kuhlmann joined Navy Federal in 2019 as head […]
Navy Federal hires new CFO
Vienna-based Navy Federal Credit Union has hired John Collins, a 20-year veteran of Capital One Financial Corp, as its new chief financial officer. “John brings with him a wealth of experience that will serve Navy Federal well,” said Navy Federal President and CEO Mary McDuffie. “I know with his proven track record, John will hit […]
Navy Federal ranked No. 4 U.S. brand for customer experience
Big Four accounting firm KPMG announced Monday it has named the Vienna-based Navy Federal Credit Union No. 4 on its annual list of top 10 U.S. brands for customer experience excellence. The KPMG U.S. Customer Experience Excellence report identifies top-performing brands and industries in terms of customer experience based on a survey of approximately 11,000 […]
Navy Federal Credit Union taps new CTO
Navy Federal Credit Union has hired Amtrak’s chief technology officer, Sovan Shatpathy, to serve as its new CTO, leading the credit union’s information services department. “Our ISD teams are behind nearly all of the technology our members and employees use,” said Navy Federal‘s chief information officer, Tony Gallardy, in a statement. “Sovan’s experience will lend [&[...]
