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Accenture Federal Services wins $1.6B task order

Accenture Federal Services has been awarded a task order of up to $1.6 billion to scale and enhance Cloud One, the cloud computing platforms available to the U.S. Department of Defense that are managed by the Air Force, the Arlington County federal contractor announced last week. 

“Accenture Federal Services will help the U.S. Air Force optimize its current cloud environment and support Cloud One in realizing its full potential,” Justin Shirk, a mission operations and cloud ecosystems managing director for Accenture Federal Services, stated in a news release.

Initiated in 2017, Cloud One is designed to provide common secure computing environments, standardized platforms, application migration and support services and data management, according to the DOD.

The Accenture subsidiary will work as a managed service provider for cloud account services, delivering enterprise-scale software support. It will also offer multi-cloud billing and account management services for the Air Force.

This order is the first of three follow-ons to the Air Force’s original Cloud One contract. The length of the task order support contract is up to five years and 3 months.

Two offers were received for the contract, according to the Department of Defense.

Accenture Federal Services employs 15,500 workers. Its parent company reported $64.9 billion in revenue in FY 2024. 

Accenture Federal taps next CEO, as Goodman steps down

Starting Sept. 1, Ron Ash will take the wheel as CEO at Arlington County’s Accenture Federal Services, the federal contractor offering IT services announced Tuesday. He will also become chair of AFS’ board of managers. 

Ash will succeed John Goodman, who is stepping down as CEO and chair at the end of August and will retire March 31, 2025, according to the company. Since 2022, Ash has served as chief operating officer at AFS, a subsidiary of Fortune Global 500 professional services company Accenture.  

Described in the news release as having “an exceptional track record of using the latest technologies and innovation to help clients solve complex challenges,” Ash, in his new role, will work to “advance the company’s ability to help the [U.S.] federal government embrace new technologies, such as generative AI.”  

“Ron Ash is the right leader for Accenture Federal Services in this time of reinvention with data, technology and AI,” Julie Sweet, chair and CEO of Accenture, said in a statement. “He brings both broad and deep experience across the government and commercial worlds, technology, and strategy, and a strong, proven commitment to creating value for clients, people and communities.” 

After graduating from Ohio University in 1996, Ash joined Accenture, where he went on to work in supply chain transformation. In 2002, Ash moved to AFS, filling a variety of roles including leading the Public Safety Portfolio, where he worked with homeland security, law enforcement and first-response agencies. 

AFS described Ash as “integral” to shaping inclusion and diversity priorities. He is an executive sponsor of the Hispanic American Employee Resource Group.

CEO since 2017, Goodman doubled the size of AFS’ workforce to 15,500 employees. During his tenure, AFS increased investments in emerging technology, advanced research and development and human-centric design. 

In May, AFS completed its acquisition of Falls Church’s Cognosante, which provides IT support to federal, state and local government agencies with public health missions. In 2021, Goodman oversaw AFS’ acquisition of McLean’s Novetta, an advanced analytics company that had been a subsidiary of The Carlyle Group, a Washington, D.C.-based private equity firm. 

His leadership and commitment set new standards for how to serve clients, grow the business, embrace new technologies and ways of working, and bring everyone along on the journey,” Sweet said of Goodman. 

Accenture reported $64.1 billion in revenue for fiscal 2023.

Accenture Federal Services completes Cognosante buy

Arlington County-based Accenture Federal Services has completed its acquisition of Falls Church-based Cognosante, AFS announced Monday.

With the acquisition, AFS plans to create a new federal health portfolio. The deal adds 1,500 employees to AFS’ workforce.

“The health market is a unique mission space in the U.S. federal government,” Accenture Federal Services CEO John Goodman said in a statement. “With the addition of Cognosante’s industry-leading people and capabilities, and by continuing to draw upon Accenture’s proven commercial innovation in health, life sciences and insurance, Accenture Federal Services will accelerate impact for our clients and offer greater career growth opportunities for our people as a result of this acquisition.”

AFS announced plans to acquire Cognosante in April. The financial terms of the deal were not disclosed.

AFS also recently won two large contracts. Earlier this month, AFS won a 10-year $789 million cybersecurity contract to provide global U.S. Navy maritime forces with unified cybersecurity operations across the Navy’s shared set of systems built to protect a single, common, continuous security perimeter. The contract includes a base ordering period of five years and an option for an additional five years.

The other is $127 million U.S. Army Enterprise Application Modernization and Migration contract, which will support the Army’s goal of moving applications out of Army data centers and into the cloud, according to a news release. It’s a one-year base with two optional years.

AFS reported $16.2 billion in total revenues for the first quarter of this year.

Accenture Federal Services to acquire Cognosante

Arlington County-based Accenture Federal Services (AFS) has entered into an agreement to acquire Falls Church-based Cognosante, the companies announced Tuesday.

Terms of the transaction, which is subject to regulatory review, were not disclosed in the announcement released Tuesday by the two companies.

Cognosante’s more than 1,500 employees will join AFS’ workforce of more than 14,000, according to a news release. A subsidiary of Fortune Global 500 professional services company Accenture, AFS will launch a new health portfolio with the acquisition. Cognosante provides IT support to federal, state and local government agencies with public health missions.

“We are continually innovating and investing to help federal agencies stay ahead of the ever-changing needs of their mission and customers,” Accenture Federal Services CEO  John Goodman said in a statement. “Accenture Federal Services is excited to welcome the Cognosante team.”

Michele Kang founded Cognosante in 2008. The company works with federal government clients including health care programs supporting veterans, active-duty military, patients, beneficiaries, providers and payors. Last May, the company earned one of four spots on a $1 billion Department of Veterans Affairs telehealth contract.

Kang

Kang is also majority owner of the Washington Spirit women’s pro soccer team.

“As we explored ways to continue to scale and grow, we could not have found a better home than Accenture Federal Services,” Kang said in a statement. “The company shares our commitment to its clients and people and has industry-leading capabilities, talent, speed and scale.”

In 2021, AFS acquired McLean-based Novetta, an advanced analytics company that had been a subsidiary of The Carlyle Group, a Washington, D.C.-based private equity firm where Virginia Gov. Glenn Youngkin was previously co-CEO. In May 2023, AFS earned a spot on an IRS systems modernization contract worth up to $2.6 billion. The month before, AFS launched a Federal Generative AI Center of Excellence.

Accenture reported $16.2 billion in total revenues for the first quarter of this year.

Federal Contractors | Technology 2023: JOHN GOODMAN

Formerly an associate professor at Harvard Business School and deputy undersecretary for industrial affairs and installations at the Department of Defense, Goodman now leads Accenture subsidiary AFS, a federal contractor offering IT services. He previously held several leadership roles at Accenture before becoming CEO of AFS in 2017.

In May, AFS received a place on a contract worth up to $2.6 billion to modernize systems for the IRS, and in April, AFS launched a Federal Generative AI Center of Excellence, where researchers design artificial intelligence-powered prototypes and scale them for use at federal agencies.

A recipient of Executive Mosaic’s Wash100 Award each year since 2018, Goodman also received several awards for public service during his time at the Department of Defense. He co-chairs the Atlantic Council’s Commission on the Geopolitical Impacts of New Technologies and Data and serves on the boards of the Atlantic Council and the Northern Virginia Technology Council.

FAVORITE APPS: PictureThis and Merlin Bird ID

HOW I UNWIND FROM WORK: Going on long walks with my dog, Kaia

Serving a repurpose

In Alexandria’s Old Town North, a collection of three brick office buildings built in the 1980s is being transformed into Tide Lock, a community of 234 luxury apartments and condominiums featuring Potomac River views and space for retail and a nonprofit music school. 

And last summer in the city’s Alexandria West neighborhood, tenants began moving into two, 14-story former office buildings that have been converted into Park + Ford, a 435-unit modern apartment complex with 115,000 square feet of office space. 

Faced with a glut of vacant office space generated by a mix of high inflation and low post-pandemic return-to-office rates, some real estate developers in Northern Virginia have begun turning to office-to-multifamily (OTM) adaptive reuse projects. 

This year, the inventory of U.S. office space shrank for the first time in recent memory, going back to at least 2000, according to data from Jones Lang LaSalle (JLL). Ground has been broken for less than 5 million square feet of new offices as of late July, while 14.7 million square feet of office space was removed from the market, as aging and vacant buildings are demolished or repurposed.

Meanwhile, in April, the amount of available office space for lease across the nation hit a high not seen since the 1980s savings and loan crisis, according to CoStar Group, a Washington, D.C.-based provider of real estate data and analytics. And with more than half of leases signed before the pandemic not yet expired, office vacancies are expected to increase. The national office vacancy rate is projected to rise from 13.2% to over 17% by late 2026, according to CoStar.

And while leasing of new office space  increased from 57.4 million square feet in the second quarter of 2020 to 97.5 million square feet in the second quarter of this year, according to CoStar data, the amount of space being leased has shrunk significantly. Due largely to hybrid work policies, companies’ needs for space have shifted dramatically. The average U.S. office space leased in the second quarter was 3,275 feet, nearly 20% smaller than before the pandemic.

Empty office buildings in city centers mean fewer customers for downtown businesses ranging from food trucks and restaurants to urban transit systems. The typical office worker now spends $2,000 to $4,600 less per year in city centers, according to research released in April by Stanford University. 

One silver lining, according to Dallas-based real estate services firm CBRE, is that there are “new opportunities for restaurants in growing office markets and the suburbs of many major coastal cities.” 

The main reasons for these high vacancy rates, according to a report by Curtis Dubay, chief economist for the U.S. Chamber of Commerce, are that “workers just don’t want to go back to the office, and employers can’t make them because of the tight labor market.” Plus, “interest rates have risen sharply in the last 18 months, and they won’t be going down soon,” which puts a damper on commercial real estate demand. 

Virginia Realtors Chief Economist Ryan Price agrees with that assessment. “As companies are coming back to work, occupancies are coming back up, but slowly. The hybrid model is pretty sticky,” Price says. Additionally, amid inflation and fears of a 2024 recession, some companies are reevaluating “their space needs and looking to downsize,” Price says. 

Adding to the problem, nearly $1.5 trillion in commercial real estate debt will be coming due by the end of 2025, according to commercial real estate data and analytics provider Trepp. Many of these mortgages are interest-only loans for which borrowers have been making only interest payments during the life of the loan, with the principal due at the end. And CoStar estimates that as much as 83% of outstanding securitized office loans won’t be able to refinance if interest rates remain at current levels.

This has led to a landscape some media outlets have deemed a “commercial real estate apocalypse,” with communities, financial institutions and commercial real estate businesses all seeking solutions.

‘The hiccup’

Northern Virginia, like the rest of the Washington, D.C., region, has been hard hit by these trends.

The outlook for Northern Virginia’s economy and office market remains “heavily dependent on and intertwined with the nation’s defense budget” and the government contracting industry, according to a JLL report: “While defense contract awards are up significantly year-over-year, [office] absorption remains negative, ending a 20-year correlation. This trend is expected to continue into next year as leasing remains subdued, particularly large-block leasing.” 

Of the office activity that does occur, the research finds that the corridor “stretching from Old Town through National Landing and Rosslyn Ballston corridor, out to Tysons and the toll road, is expected to capture a disproportionate share of demand.”

When completed, Tide Lock, located in Alexandria’s Old Town North neighborhood, will include 234 apartments and condominiums featuring Potomac River views, as well as space for retail and a nonprofit music school. Rendering courtesy Community Three Development
When completed, Tide Lock, located in Alexandria’s Old Town North neighborhood, will include 234 apartments and condominiums featuring Potomac River views, as well as space for retail and a nonprofit music school. Rendering courtesy Community Three Development

Tide Lock and Park + Ford are among the OTM conversion projects developers have taken up in the region in recent years in response to the office space glut. 

Real estate investment company USAA Real Estate (now Affinius Capital) and national real estate developer Lowe joined to convert the former Park Center office complex at 4401 Ford Ave. in Alexandria into apartment community Park + Ford, a project that started just ahead of the pandemic.

Drawing on its experience with a prior office-to-residential conversion, The George in Wheaton, Maryland, Lowe capitalized on the brutalist buildings’ 10-foot ceilings and large floorplates to create larger-than-usual apartments, along with remote worker-friendly amenities such as coworking common space and a pet spa. Maryland-based Whiting-Turner handled construction, with design from D.C.-based Bonstra | Haresign Architects.

Park + Ford was developed in response to “growing interest among young professionals … for an apartment community with more room for working and family, along with style and convenience,” says Mark Rivers, an executive vice president at Lowe. “As we began welcoming residents, we found that the pandemic only fueled demand for precisely the environment
and residences that we have created at Park + Ford.”

The cost of OTM conversions varies considerably, according to CBRE, ranging from $100 to $500-plus per square foot, depending on the original layout, existing conditions and scope of work.

Conversion usually calls for reworking of plumbing and electric, and distribution of HVAC throughout the building. But lighting — or the lack of it — is often the biggest challenge. 

“A lot of offices have a lot of interior space, where with residential projects, you need to have window access. You need to have daylight without compromising the structure,” says Mwangi Gathinji, vice president of Community Three Development in Washington, D.C., which is building Tide Lock. The company has also completed OTM conversions in D.C. and Maryland.

The answer can be to “cut an atrium in the middle of the building,” Gathinji says, but “you’re always trying to mitigate the amount of chopping. That’s usually where the hiccup is” — cost. With OTM conversions, “there’s a lot of stuff in there that is not known, as opposed to starting from scratch. You have to know if the back-of-the-napkin numbers work.”

Creative reuse

Despite the widening gap between office and multifamily vacancy rates, OTM conversions are up only slightly, and there’s no evidence they’ve significantly increased, according to a March 2023 CBRE report. “Construction costs and regulations on residential construction will continue to limit conversions to smaller, older office properties,” the report states.

Still, about 45,000 of the 122,000 apartment conversions in the pipeline nationally are redevelopments of office buildings, according to RentCafe’s Adaptive Reuse Report, released in July. 

In response to these trends, Arlington County has been promoting office space repurposing through rezoning and other tools, but Arlington hasn’t seen many conversions to multifamily, possibly because the floorplate in the county’s office buildings aren’t easy to convert to multifamily uses, says Cara O’Donnell, Arlington Economic Development’s director of media relations.

Instead of multifamily projects, the county is seeing rezoned office spaces being adapted creatively, O’Donnell says. “There’s big push for alternate uses — everything from indoor recreation [or] mini-fulfillment space to ghost kitchens and R&D labs. There’s been a lot of rezoning since the beginning of this year.”

Opened last year in Alexandria West, the 435-unit Park + Ford apartment complex is an adaptive reuse of the former Park Center office complex. Photo by Shannon Ayres
Opened last year in Alexandria West, the 435-unit Park + Ford apartment complex is an adaptive reuse of the former Park Center office complex. Photo by Shannon Ayres

In April 2022, the county launched its Commercial Market Resiliency Initiative to modernize county regulations in response to economic shifts. The initiative “gives AED a new tool to chip away at our record-high office vacancy rate,” director Ryan Touhill said in a blog post. “But even more than that, as we move forward in this post-pandemic era and office tenants are trying to determine an in-office vs. hybrid environment, we want to create places in which people want to be. Got a pandemic puppy? Fluffy could be right next door at doggy daycare while you’re at work. Need some produce for dinner? The new urban agriculture business downstairs is the perfect place to pick up microgreens. These are all types of businesses that are already seeing success in other areas of Arlington; we want the flexibility to allow them to succeed in our commercial corridors as well.”

Trophy case

The Washington, D.C., office market reached a record high office vacancy rate of around 20% in July, but 60 buildings, mostly older structures, accounted for 41% of the vacancies, according to JLL.

Over the past five years, the office market nationally has seen “a flight to quality,” with newer trophy office buildings and Class A buildings featuring modern amenities and technologies faring far better than older Class B and Class C office buildings where “the vacancy is extremely high,” says Brent C. Smith, a real estate professor at Virginia Commonwealth University’s School of Business, who is also the CoStar Group endowed chair in real estate analytics. 

This pattern holds at the state level, especially in Northern Virginia, according to Price, who says, “newer, good locations near amenities are performing better than Class B or C buildings in suburban, lower-rise office parks.”

The Northern Virginia office market “remains bifurcated,” with vacancy in trophy buildings at only 8.2% during the second quarter of 2023, according to a July report from JLL. Class A buildings had an 18.4% vacancy rate, and Class B/C buildings were 23.8% vacant. 

“Real estate has become more aligned with human resources. There’s a direct correlation between recruitment and retention and top-of-the-market amenities,” says Michael Hartnett, JLL’s mid-Atlantic head of research.

For example, a location that is walkable to a Washington-area Metro station “checks a box” for employees who are also interested in mixed-use places where they can live and work, he says. 

Northern Virginia’s struggles with office vacancy aren’t mirrored by the rest of the state, however. 

Richmond, which has the second highest vacancy rate in Virginia, has only about half as many office vacancies as Northern Virginia, according to Alvin Abston Jr., a senior market analyst with CoStar. With entities like the state government mandating more time in office, “there’s not as much space being thrown back onto the market,” he says.

In Hampton Roads, where land is at a premium, some older office buildings dating to the 1970s and 1980s are being torn down to make way for more in-demand uses such as hotels or convenience stores, according to Robert Wright, a Virginia Beach-based senior vice president with Cushman & Wakefield | Thalhimer. 

Scrapping an old, tired building “is the easier path,” he says, but a conversion can work “when the value of an office building is really low.” 

Virginia Beach particularly doesn’t fit the picture of a city overstocked with office space, according to Lou Haddad, president and CEO of Armada Hoffler, a real estate investment trust with Class A office properties in and around Virginia Beach’s Town Center. 

“You can’t paint it all with same brush,” Haddad says. “We are seeing near-record demand for our office space. Headquarters [space] is over 99% leased. … Portfolio-wide, over 97% is leased.” 

A plus for Armada Hoffler, according to Haddad, is that the company has concentrated on the trophy market sector, which typically attracts tenants such as Fortune 500 companies and high-end professional firms “that need that top address” to attract employees and clients. 

“It had better be a top-quality property to attract the top people and ask them to work back in the office. B- and C-quality buildings are struggling. Top assets are staying full,” he says. “You have to have a good human environment. It sets the tone.”

Richmond and Norfolk don’t have much Class A space, something that is “a blessing and a curse,” according to Abston. Tech is able to drive office values, and without Class A space, “you aren’t enticing people to these midsize markets. There are fewer tenants related to the tech industry.”

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Accenture Federal Services announces new National Security lead

Arlington-based Accenture Federal Services has promoted Kevin Heald to National Security portfolio lead, effective May 1, the federal contractor announced Wednesday.

Heald is currently the emerging technology and cyber sector lead for AFS’ National Security portfolio. He was Novetta’s senior vice president of its information exploitation division before AFS acquired the McLean-based analytics company in 2021.

“Kevin Heald brings an entrepreneurial spirit to everything he does,” AFS CEO John Goodman said in a statement. “He’s committed to empowering teams to help mission partners achieve their strategic vision. I look forward to working with Kevin in this exciting next step for him and our National Security team.”

Before joining Novetta, Heald worked with Scitor Corp. as a technical lead and then as an architect. He previously was co-founder and chief technology officer of Herndon-based IT consulting firm Ennovex Solutions.

Heald will succeed Tiffanny Gates, who was Novetta’s president and CEO from 2017 to 2021. She will retire after a transition period and is joining the Accenture Federal Services Board of Managers.

“I’m proud and excited to hand the reins of Accenture Federal Services’ National Security portfolio over to Kevin Heald,” Gates said in a statement. “I’m confident Kevin will bring the experience, energy and focus this role requires.”

Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, part of Irish Fortune Global 500 company Accenture PLC. Accenture has more than 738,000 employees with clients across 120 countries and reported $61.6 billion in fiscal year 2022 revenue.

Accenture Federal Services lands $189M CDC contract

Arlington-based Accenture Federal Services has received a $189 million contract to help speed the Centers for Disease Control and Prevention’s migration to the cloud.

According to a news release Thursday, AFS will work with the CDC modernize its portfolio of information technology systems, examine enhancing functionality of those systems, and move systems into a secured cloud environment. The contract’s length is three years.

“We are excited for the opportunity to help modernize public health systems and improve access to data that is essential to CDC’s work,” Jill Olmstead, AFS’ managing director and health consulting lead, said in a statement. “We look forward to introducing innovative ways to achieve CDC’s cloud adoption goals through our public health experience, cloud-first capabilities, and innovation investments, to help advance their mission to protect people from health, safety and security threats.”

Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, part of Irish Fortune Global 500 company Accenture PLC. Accenture has more than 710,000 employees across 120 countries and reported $50.5 billion in fiscal year 2021 revenue.

Accenture Federal Services promotes chief leadership officer

Arlington-based Accenture Federal Services promoted Elaine Beeman to chief leadership officer on Sept 2.

In her new role, Beeman will focus on employee experience and succession planning and will continue leading the federal contractor’s civilian portfolio.

Beeman joined AFS in 2009 as managing director of customer relationship for Accenture’s health and public service business. In 2015, she became lead for AFS’ civilian portfolio, focusing on workforce development and inclusion and diversity initiatives.

“Leadership development is a fundamental part of building an exceptional workplace for our employees,” Beeman said in a statement. “I look forward to coaching, mentoring and inspiring the extraordinary talent within Accenture Federal Services to take the company’s growth to the next level.”

Beeman joined AFS’ parent company, Accenture LLP, in 1993 and spent two years with Accenture in Australia, where she led the business transformation team for Telstra, an Australian telecommunications company. Before joining Accenture, Beeman led customer service and marketing programs at AOL.

Beeman earned her bachelor’s and master’s degrees from the University of Delaware.

Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, part of Irish Fortune Global 500 company Accenture PLC. Accenture has more than 710,000 employees across 120 countries and reported $50.5 billion in fiscal year 2021 revenue.

Accenture Federal Services wins nearly $200M IT contract

Arlington-based Accenture Federal Services announced Monday that it has won a $199 million, seven-year contract from the Transportation Security Administration.

Under the contract, AFS will help the TSA, which is part of the U.S. Department of Homeland Security, consolidate three credentialing systems onto one platform to improve threat response and the administration’s evolving operational needs.

“These three systems play a critical role in delivering credentials to approximately 30 million individuals, including TSA PreCheck customers, transportation workers, airline crews and hazmat drivers, among others,” said Anthony Pinheiro, an AFS managing director and TSA lead. “This new single platform will significantly streamline operations and provide TSA with the flexibility needed to more rapidly adapt to changing threats. AFS is proud to continue our support of TSA’s mission to protect the nation’s transportation systems, ensuring freedom of movement for all Americans.”

In addition to project management, cybersecurity, and operations support, AFS will use an agile methodology to modernize the systems on a single new platform, the company said.

“TSA’s credentialing systems play a critical role in protecting our nation from a broad range of threats,” said Maurine Fanguy, a managing director with AFS and a DHS lead. “With this enhanced platform, we will continue to deliver secure, seamless support for millions of people in need of TSA credentials, while at the same time modernizing processes to deliver enhanced business value and efficiency.”

AFS has 10,500 employees and is a wholly owned subsidiary of Irish Fortune Global 500 company Accenture LLP. Accenture, global professional services company with a workforce of about 674,000 people across 120 countries, reported more than $53 billion in 2021 revenue.