Allianz Partners USA names new COO

Henrico County-based Allianz Partners USA has named Heather McIntyre as chief operations officer USA, the company announced Monday.

McIntyre joins Allianz after 20 years with Geico, where she served in multiple management roles, most recently as vice president of customer experience and customer relationship management. She also has experience in digital transformation, product management and operations. In her new role at Allianz, she will manage more than 1,400 employees who handle customer-facing duties, such as customer service, claims, direct sales and travel assistance.

The Charlottesville native has a bachelor’s in psychology and an MBA in marketing from the University of Tampa.

“Heather joins us at a time of explosive growth for the travel insurance industry, and we’re very fortunate to have the benefit of her skill and experience in managing our rapidly growing operations team,” Allianz Partners USA CEO Jeff Wright said in a statement. “The outstanding service that we provide to our valued customers is a sense of pride for our entire organization. We look forward to the innovative leadership that Heather will bring to our critical operations function.”

In September, Allianz Partners USA promoted Patrick Espeut to chief financial officer after former CFO Jeff Wright became CEO.

Allianz Partners Group, parent company of Allianz Partners USA, has 19,400 employees in 75 countries and handles 58 million cases each year. Allianz employs about 800 people in Henrico.