Level Access appoints chief customer experience officer

Arlington County-based software company Level Access announced Tuesday that it has appointed Andrew Snyder to be its chief customer experience officer.

Before joining Level Access, Snyder led the global customer experience team at Kyriba, a San Diego finance software company. He also held various management positions at Tysons-based events management software company Cvent.

Level Access primarily focuses on digital accessibility and helping clients reach compliance with the Americans with Disabilities Act by ensuring that computer systems and software are accessible to all users, regardless of disabilities or impairments.

In his new role at Level Access, Snyder will work with clients to promote key trends shaping sustainable accessibility practices and help them adapt to changing accessibility requirements.

“Organizations around the world know that digital accessibility is a legal and business requirement,”  Level Access CEO Mark Zablan said in a statement. “We’re proud to support them in building sustainable programs that ensure their digital experiences are accessible to people with disabilities. Andrew is an exceptional leader who forges powerful partnerships with customers to help them achieve their goals.”

Level Access believes Snyder’s track record will be useful in helping organizations make faster progress toward their accessibility goals. The company says digital accessibility removes barriers to technology for more than 1.3 billion people around the world who identify as having a disability.

“Level Access stands out as the digital accessibility solution provider with the deepest bench of expertise, and the most innovative suite of automated and AI-powered tools,” Snyder said in a statement. “I’m excited to deploy that technology and expertise to help our customers drive efficiency and expand their impact.”

In December 2024, Level Access reported that it surpassed $100 million in annual recurring revenue. The company has more than 700 employees.